Optimum Care Group FAQs

Frequently Asked NDIS Questions

For answers to your NDIS-related questions and guidance on obtaining support, we encourage you to explore our FAQ section. It’s a valuable resource to help you navigate the process and make informed decisions about your journey to support and independence.

To be eligible for the NDIS, you must have a permanent disability that significantly affects your ability to participate in everyday activities, be under 65 years old when you apply, and be an Australian citizen, permanent resident or hold a protected Special Category Visa.

You can apply for the NDIS by contacting the National Disability Insurance Agency (NDIA) at 1800 800 110 or by visiting their website (https://www.ndis.gov.au).

You’ll need to provide information about your disability, how it impacts your life, and the supports you currently use. You may also need to provide supporting evidence from health professionals.

If your application is declined, you will receive a letter explaining the reasons and the option to have the decision reviewed.

An NDIS plan is a document that outlines your goals and the funded supports you will receive to help you achieve them. It is developed in collaboration with you and an NDIS Planner or Local Area Coordinator (LAC).

Yes, you must meet with a planner or a Local Area Coordinator (LACS), a staff nominated by the NDIS, and work as a team to identify your goals and the types of support and services you require to achieve your objectives. Once your workbook is completed, you are required to meet with a NDIS planner. You will be contacted by one of the NDIS planners to schedule a meeting and discuss your current disability needs.

You can certainly bring anyone you wish to your planning meetings. The planner will fully assist you in developing your care plan. Should you have any preference or wish while the NDIS craft the plans, you can discuss it with your planner face-to-face, online, or over the phone. It is important to note that based on your individualised plan, you might have to attend more than one meeting. Please bear in mind that choice and control depend upon you; thus, should Optimum Care Group provide support services, you can inform your NDIS planner of your preference.

As mentioned earlier, you have control over how to manage and implement your plan. You can either manage it yourself with the assistance of a person you have nominated or ask the NDIS agency to manage it on your behalf. You can discuss management options with your planner during your planning meeting.

Yes, the amount of funding in your NDIS plan will depend on your individual needs and goals.

The answer is no.

According to the NDIS rules, individuals who are presently receiving care support and who are eligible for a package will not receive less support upon their transition to the NDIS. To avoid issues, you must bring as much support documentation as possible to your planning meeting.

At Optimum Care Group, we firmly believe in empowering our clients to have complete control over their lives. In fact, as an approved NDIS service provider, we will work nonstop to tailor and foster supports that satisfy your individualised disability needs.

If you have any questions or concerns or require clarification, feel free to contact one of our Client Service Managers.

If your current needs or situation changes, so can your NDIS plan. You can request to have your plan reviewed at any given time. The NDIS’s life-long commitment is to satisfy your current and future needs. Should you have any questions regarding your plan’s review timeframe, you can ask your planner.

The NDIS will fund ‘reasonable and necessary’ support, services and equipment.

These should assist a person to:

  • Do things independently
  • Participate in the community
  • Access educational opportunities
  • Get a job and earn a wage
  • Achieve goals
  • Develop skills for daily living

Yes. As an NDIS participant, you will have the opportunity to choose your service provider and how your services are delivered to you.

Suppose Optimum Care Group is currently providing you with care services. In that case, you can ask to keep receiving them or inform your planner about any changes or additional support you require. If you are a new participant or are looking to change your service provider, our Client Service Managers can assist you so that you receive services that are highly responsive to your individual needs. Let us know if you require any help from us.

At Optimum Care Group, our staff supports clients throughout Melbourne and its outer suburbs in Victoria. Our staff members are highly trained and experienced in helping individuals with all impairments and physical, cognitive, or mental illnesses.

 You can search for NDIS service providers through the NDIS website or ask your planner, LAC for recommendations or call us!

You can discuss your concerns with your service provider. If you’re unable to resolve the issue, you can change providers or contact the NDIS for assistance.

Support Coordination is an NDIS funded support that helps you understand and implement your NDIS plan, connect with service providers, and build your capacity to manage your supports.

Yes, the NDIS can fund assistive technology that helps you live more independently and participate in your community.

Yes, the NDIS may fund transport support if you have difficulty accessing public transport due to your disability.

Yes, the NDIS can fund supports to help you find and maintain employment.